Responsible Gaming at Roo Casino

Roo Casino is committed to maintaining a safe, fair and responsible online gaming environment for players located in Australia. This Responsible Gaming Policy outlines the principles, tools and procedures we apply to help you manage your play, minimise potential harm and comply with applicable regulatory obligations.

1. Purpose and scope

This policy sets out:

• Our approach to responsible gaming and harm minimisation
• The tools available to help you control and monitor your gambling activity
• Our procedures for self-exclusion and account closure
• Protection of minors and vulnerable persons
• Information on recognising problem gambling and where to seek help

The policy applies to all registered customers of Roo Casino and to all products and services offered on our platform.

2. Core principles of responsible gaming

Roo Casino operates on the basis of the following principles:

• Gambling should be a form of entertainment, not a way to make money
• Players must be able to set and respect their own limits
• Minors and vulnerable persons must not have access to gambling services
• Information provided to players must be clear, accurate and transparent
• Early identification of problematic behaviour is essential to harm minimisation

We reserve the right to apply additional measures where we reasonably believe a player may be at risk of gambling-related harm.

3. Player tools and limits

To support responsible gaming, Roo Casino provides a range of voluntary control tools. These tools can usually be set, adjusted or cancelled through your account settings, subject to applicable cooling-off periods.

3.1 Deposit limits

You may set daily, weekly or monthly deposit limits. Once set, a limit will restrict the total amount you can deposit within the chosen period.

• Requests to decrease a limit take effect as soon as reasonably practicable
• Requests to increase or remove a limit may be subject to a mandatory cooling-off period

3.2 Loss and wager limits

Where available, you may set limits on:

• Maximum net loss over a defined period
• Maximum total wagers over a defined period

Once the limit is reached, further play during that period will be restricted in accordance with the settings you have selected.

3.3 Session limits and time-outs

You may set:

• Session duration limits to control the length of individual gaming sessions
• Time-out periods (short breaks), during which you will be unable to deposit or wager

Time-outs can range from a few hours to several days, depending on the options provided in your account.

4. Self-exclusion and account closure

4.1 Voluntary self-exclusion

If you believe your gambling is no longer under control, you can request self-exclusion from Roo Casino for a defined or indefinite period. During self-exclusion:

• Access to your account will be blocked
• You will not be permitted to deposit or place bets
• We will take reasonable steps to prevent you from opening new accounts

Self-exclusion requests should be submitted through your account or via our customer support channels. We may require identity verification to process your request.

4.2 Cooling-off and reactivation

Where permitted by law, a request to end a self-exclusion period may be subject to:

• A mandatory cooling-off period before reactivation
• Additional checks or confirmations to assess whether reactivation is appropriate

Roo Casino reserves the right to refuse or delay reactivation if there are reasonable concerns regarding ongoing gambling-related harm.

4.3 Permanent account closure

You may request permanent account closure at any time. Once closed, your account cannot be used for gambling activities. Any remaining balances will be handled in accordance with our Terms and Conditions and applicable regulations.

5. Protection of minors and vulnerable persons

Roo Casino does not permit registration or play by persons under 18 years of age or any higher minimum age that may apply in a particular Australian jurisdiction.

To support this commitment:

• Age verification procedures are applied at registration and during the customer lifecycle
• Accounts that cannot be age-verified may be suspended or closed
• We recommend that parents and guardians use filtering software to restrict access to gambling websites on shared devices

If you become aware that a minor has registered an account with Roo Casino, you must notify us immediately so that we can take appropriate action.

6. Recognising problem gambling

You may be at risk of problem gambling if, for example, you:

• Gamble with money you cannot afford to lose
• Chase losses or increase stakes to recover previous losses
• Neglect work, study, family or social obligations due to gambling
• Borrow money or sell assets to fund gambling
• Feel anxious, irritable or distressed when unable to gamble

If you recognise any of these signs, we strongly encourage you to use our responsible gaming tools and to seek professional support.

7. Support and assistance services in Australia

The following independent organisations provide confidential information, counselling and support for gambling-related issues in Australia:

• National Gambling Helpline: 1800 858 858 (24/7)
• Gambling Help Online: https://www.gamblinghelponline.org.au
• Lifeline Australia: 13 11 14, https://www.lifeline.org.au

These services are free and available to anyone affected by gambling, including family members.

8. Staff training and monitoring

Roo Casino implements internal procedures and training programs designed to:

• Educate staff on responsible gaming principles and legal obligations
• Identify potential indicators of gambling-related harm
• Respond appropriately to player disclosures and requests for assistance

We may monitor gameplay and transactional data to detect patterns that could indicate problematic behaviour and, where appropriate, contact players with information about responsible gaming tools and support options.

9. Policy review and updates

This Responsible Gaming Policy is reviewed periodically to reflect:

• Changes in applicable laws and regulations
• Developments in industry best practice
• Feedback from regulators, support services and players

Any material changes will be published on the Roo Casino website. Continued use of our services after publication of an updated policy constitutes acceptance of the revised terms.